AT&T Business Warranty Device Exchange: Apple vs. Asurion

Need an AT&T Business warranty exchange? Apple handles Apple devices, while Asurion handles eligible non-Apple warranty exchanges. Here’s who to contact and what to have ready.

AT&T Business Warranty Device Exchange

Need to replace a defective AT&T Business phone under warranty? The process is simple: Apple devices go through Apple. Non-Apple devices go through Asurion.

Quick Answer

Apple device? Contact Apple.
Samsung, Google, Motorola or another non-Apple device? Contact Asurion for the warranty exchange.

Who Handles the Warranty?

🍎 Apple Devices

Warranty service for Apple devices is handled through Apple.

This includes devices such as:

iPhone
iPad
Apple Watch

Apple Support:
1-800-275-2273

Check Apple Warranty Coverage

📱 Non-Apple Devices

Warranty exchanges for non-Apple AT&T Business devices are handled through Asurion.

This includes devices such as:

Samsung Galaxy phones
Google Pixel phones
Motorola phones
Other eligible non-Apple devices

Asurion:
1-888-562-8662

Visit Asurion / AT&T Claims

When contacting Asurion about a defective device, make clear that you are calling about a warranty exchange, not accidental damage or an insurance claim.

Is It Warranty or Damage?

A warranty exchange is generally for a device that has developed a defect or stopped working properly during normal use.

Phone will not power on and has no physical damage
Touchscreen stops responding without a cracked screen
Speaker or microphone stops working
Camera stops working
Charging or another hardware component fails during normal use

Physical damage is different.
A cracked screen, broken back glass, liquid damage, a dropped phone, or a lost or stolen device is generally not a standard warranty exchange. Those situations may require device protection or insurance coverage.

Damage, Loss or Theft?

If the device is cracked, damaged, lost or stolen, check the protection coverage on the AT&T Business line instead of starting a warranty exchange.

AT&T Business customers may have Protect Advantage for Business or AT&T Business Protect. These are separate protection programs and use different claim processes.

AT&T Business Warranty & Device Protection Help

Before calling: Have the wireless number, device make and model, and a description of the problem available. Be prepared to explain whether there is any physical or liquid damage.

Updated October 1, 2026. Warranty procedures, eligibility and contact processes can change. Confirm current eligibility with Apple or Asurion when beginning a warranty exchange.