AT&T Business TOBR Help att.com/tobr
AT&T TOBR means Transfer of Billing Responsibility. It is used to move an eligible wireless line from one AT&T account to another while staying on AT&T. If you are leaving AT&T for another carrier, you need an AT&T Business Transfer PIN instead.
Important before you contact me:
I work with AT&T Business wireless customers. If this is a business-to-business TOBR and you work with me, I can help move the process along.
If a personal or consumer account is involved, use AT&T’s online process directly at att.com/tobr.
What AT&T Business TOBR means
AT&T Business TOBR stands for Transfer of Billing Responsibility. It is the process used when an eligible wireless line needs to move from one AT&T account to another while staying on AT&T.
If you were looking for att.com/tobr, this is the process you are probably trying to complete.
What TOBR is used for
- Move a line from one AT&T Business account to another AT&T Business account.
- Consolidate lines from multiple AT&T Business accounts into one account.
- Move lines between related businesses, locations, or entities that each have their own AT&T Business account.
TOBR vs. Transfer PIN
TOBR is for moving a line from one AT&T account to another AT&T account.
Transfer PIN is for moving a line from AT&T to another carrier.
If you are leaving AT&T, use this page instead: AT&T Business Transfer PIN.
Before you start
- Past due balance: TOBR may fail until the account is current.
- Authority: the person starting the transfer should be authorized on the current account.
- Plans and promotions: bill credits or pricing can change if the receiving account’s plan or eligibility changes.
- Email access: the person accepting the transfer needs quick access to the AT&T email or text.
- Eligible lines only: some lines or situations may require extra review before the transfer can complete.
How AT&T TOBR works
1) The current account starts the transfer
- Go to att.com/tobr and choose Start transfer.
- Sign in, choose the line or lines, and enter the email address for the person accepting the transfer.
- Submit the request. AT&T sends the acceptor a secure link to continue.
2) The new account accepts the transfer
- Open the AT&T email or text and choose Accept transfer.
- Sign in, confirm the line or lines, choose the plan and features, and accept the terms.
- Once both sides complete their steps, the line moves to the new AT&T account.
Common problems that slow TOBR down
- Transfer PIN confusion: Transfer PIN is for leaving AT&T. TOBR is AT&T to AT&T.
- Wrong email address: the acceptance link goes to the email entered during the transfer.
- Past due balance: account issues can block the process.
- Promotion surprises: changing plans or account type can affect credits.
- Canceling too early: do not disconnect the line before TOBR is fully completed.
AT&T TOBR FAQ
What is AT&T TOBR?
AT&T TOBR stands for Transfer of Billing Responsibility. It moves an eligible wireless line from one AT&T account to another while staying on AT&T.
Is att.com/tobr the official place to start?
Yes. The official place to start or accept the transfer is att.com/tobr.
Do I need a Transfer PIN for TOBR?
No. A Transfer PIN is for porting your number to another carrier. TOBR is for moving a line between AT&T accounts.
Can Curtis handle my AT&T Business TOBR?
If you are an AT&T Business customer working with me and it is a business-to-business TOBR, I can help move the process along.
What if a personal or consumer account is involved?
I work with AT&T Business wireless customers. If a personal or consumer account is involved, use AT&T’s online TOBR process at att.com/tobr.
AT&T Business clients: need help with TOBR?
If this is a business-to-business TOBR and you work with me, send me the business name, the line or lines involved, and the receiving account email.
If you are not my business client or a consumer account is involved, use att.com/tobr.
Contact Curtis MatthewsFast start: send the business name, the line or lines to move, and the receiving account email.
