AT&T Business TOBR and Transfer of Billing Responsibility Help
AT&T TOBR means Transfer of Billing Responsibility. It is used to move an eligible wireless line from one AT&T account to another AT&T account while staying on AT&T.
If you are leaving AT&T for another carrier, TOBR is not the right process. You need an AT&T Business Transfer PIN instead.
Before you start a TOBR, make sure you know which account is releasing the line and which account is accepting it. TOBR can affect billing responsibility, plan setup, features, and sometimes promotion eligibility.
Important before you contact me:
I work with AT&T Business wireless customers. If this is a business-to-business TOBR and you work with me, I can help move the process along.
If a personal or consumer account is involved, use AT&T’s online process directly at att.com/tobr.
Quick answer: TOBR is AT&T to AT&T
Use TOBR when a wireless line is staying with AT&T but the billing responsibility is moving to another AT&T account.
Use a Transfer PIN when the number is leaving AT&T for another carrier.
What AT&T Business TOBR means
AT&T Business TOBR stands for Transfer of Billing Responsibility. It is the process used when an eligible wireless line needs to move from one AT&T account to another AT&T account while staying on AT&T.
If you were looking for att.com/tobr, this is the process you are probably trying to complete.
What TOBR is used for
- Move a line from one AT&T Business account to another AT&T Business account.
- Consolidate lines from multiple AT&T Business accounts into one account.
- Move lines between related businesses, locations, or entities that each have their own AT&T Business account.
- Move an eligible line to the correct account owner when billing responsibility needs to change.
TOBR vs. Transfer PIN
TOBR is for moving a line from one AT&T account to another AT&T account.
Transfer PIN is for moving a line from AT&T to another carrier.
If you are leaving AT&T, use this page instead: AT&T Business Transfer PIN.
Before you start
- Past due balance: TOBR may fail until the account is current.
- Authority: the person starting the transfer should be authorized on the current account.
- Receiving account access: the person accepting the transfer needs access to the email or text used for the transfer request.
- Plans and promotions: bill credits, pricing, or plan features can change if the receiving account’s plan or eligibility changes.
- Eligible lines only: some lines or account situations may require extra review before the transfer can complete.
- Do not cancel early: do not disconnect the line before TOBR is fully completed.
How AT&T TOBR works
1) The current account starts the transfer
- Go to att.com/tobr and choose Start transfer.
- Sign in, choose the line or lines, and enter the email address for the person accepting the transfer.
- Submit the request. AT&T sends the acceptor a secure link to continue.
2) The new account accepts the transfer
- Open the AT&T email or text and choose Accept transfer.
- Sign in, confirm the line or lines, choose the plan and features, and accept the terms.
- Once both sides complete their steps, the line moves to the new AT&T account.
Common problems that slow TOBR down
- Transfer PIN confusion: Transfer PIN is for leaving AT&T. TOBR is AT&T to AT&T.
- Wrong email address: the acceptance link goes to the email entered during the transfer.
- Past due balance: account issues can block the process.
- Authorization problems: the person starting or accepting the transfer may not have the right account access.
- Promotion surprises: changing plans or account type can affect credits.
- Canceling too early: do not disconnect the line before TOBR is fully completed.
AT&T TOBR FAQ
What is AT&T TOBR?
AT&T TOBR stands for Transfer of Billing Responsibility. It moves an eligible wireless line from one AT&T account to another while staying on AT&T.
Is att.com/tobr the official place to start?
Yes. The official place to start or accept the transfer is att.com/tobr.
Do I need a Transfer PIN for TOBR?
No. A Transfer PIN is for porting your number to another carrier. TOBR is for moving a line between AT&T accounts.
Can Curtis handle my AT&T Business TOBR?
If you are an AT&T Business customer working with me and it is a business-to-business TOBR, I can help move the process along.
What if a personal or consumer account is involved?
I work with AT&T Business wireless customers. If a personal or consumer account is involved, use AT&T’s online TOBR process at att.com/tobr.
Is TOBR the same as porting a number?
No. TOBR keeps the line on AT&T and changes billing responsibility. Porting moves the number from AT&T to another carrier.
AT&T Business clients: need help with TOBR?
If this is a business-to-business TOBR and you work with me, send me the business name, the line or lines involved, and the receiving account email.
If you are not my business client or a consumer account is involved, use att.com/tobr.
Contact Curtis MatthewsFast start: send the business name, the line or lines to move, and the receiving account email.
