AT&T Business Port Out PIN / Transfer PIN Help
AT&T may call this a Number Transfer PIN, Transfer PIN, or Port Out PIN. Most business customers call it a port out PIN. It is the security PIN used when moving a wireless number from AT&T to another carrier.
This page explains how AT&T business customers can request a port out PIN through AT&T Premier, myAT&T, the myAT&T app, or Business Wireless Support.
Do not cancel AT&T service before the number transfer is fully completed. Keep the line active until the new carrier confirms the number has moved. If the line is canceled too early, the port can fail.
How to Get an AT&T Business Port Out PIN
There are several ways to request a Number Transfer PIN. The best method depends on how your business account is set up and what access you have.
Option 1: Online with myAT&T
- Log in to myAT&T online.
- Select Profile and choose People & Permissions.
- Select Wireless.
- Scroll down to Transfer phone number and select Request a new PIN.
- The Number Transfer PIN displays on the screen.
Option 2: With the myAT&T app
- Log in to the myAT&T app from the AT&T wireless device.
- Select More at the bottom.
- Select Manage Profile under the account name.
- Select People & Permissions.
- Select Wireless.
- Scroll to Transfer Phone Number and select Request a new PIN.
- The Number Transfer PIN displays on the screen.
Option 3: Online with AT&T Premier
- Go to your AT&T Premier account and sign in.
- From the Account Management menu, click Port Out (Transfer) PIN.
- Enter the billing account number or wireless number and click Search.
- Click Create a PIN.
- A success message displays with the Port Out PIN and expiration date. The PIN is also emailed to the requestor.
Option 4: Call AT&T Business Wireless Support
- Call 800.331.0500.
- Request a Port Out PIN or Number Transfer PIN.
- AT&T Business Customer Care can generate a Port Out PIN.
- The PIN is sent to the requestor's email address.
How to Get Your AT&T Business Transfer PIN from myAT&T
These screenshots show an online AT&T Transfer PIN path. Your screen may look different depending on your account type and permissions.
Before you port out
- Make sure the correct person is signed in.
- Make sure the user requesting the PIN has the right role on the account.
- Do not disconnect service first.
- If you have Wireless Account Lock turned on, turn it off before trying to transfer the number.
- Request the port out PIN close to when you are ready to move the number.
- If you request a new PIN later, the older PIN may no longer work.
- Give the PIN only to your new carrier, not to random callers or texts.
Port Out PIN vs. TOBR
A Port Out PIN is used when moving a number from AT&T to another carrier.
TOBR means Transfer of Billing Responsibility. TOBR is used when moving a line from one AT&T account to another AT&T account.
Official AT&T article
For the latest AT&T instructions, see: Get a PIN to transfer your wireless number .
Port Out PIN FAQ
Need help with AT&T business wireless?
If you manage an AT&T business wireless account and want help with upgrades, new lines, Premier access, Port Out PIN issues, Transfer PIN issues, TOBR, plans, or promotions, Curtis Matthews can help with the business side so you have one point of contact.
Contact Curtis MatthewsRelated AT&T Business Account Help
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