Transfer of Billing Responsibility (TOBR) for AT&T Business Wireless: What You Need to Know
Hey, it’s Curtis, the MobileWiseGuy. One of the important background services I handle for my business clients is the Transfer of Billing Responsibility (TOBR) for AT&T accounts. If you’re managing multiple accounts or moving numbers between businesses, here’s what you should know to make the process smooth and avoid surprises.
Simple TOBRs within the Same Foundation Account
When you’re transferring numbers between multiple billing accounts under the same foundation account number, these transfers are typically straightforward. These usually go through with minimal fuss since the billing structure remains within the original umbrella.
Transfers Between Different Businesses Need Approvals
Now, when it comes to transferring numbers from one business account to another completely separate account, it gets a bit more involved. Both the releasing account and the receiving account need to approve the transfer. This happens through a simple authorization email sent to me that explicitly states approval for release and acceptance of the numbers.
Account Commitments & Balances Matter
One key thing to keep in mind: if there are outstanding commitments on the lines you’re transferring, like balances on installment plans, the receiving account will need to accept responsibility for those balances and monthly payments. This can either be paid off before the transfer or carried over to the new account. If the lines are receiving promotional credits, those credits transfer along with the lines too.
Plan and Feature Compatibility
Another important point—plans and features matter. The two accounts might be using different plans or features, so it’s critical to clarify whether the receiving account wants to keep the existing plans or make changes. This avoids any surprises with pricing or service after the transfer.
What I’ve Learned from Recent Transfers
Recently, I assisted with transferring over 100 numbers from three different accounts into one single account. A few of those numbers were transferred while suspended, and the original account had a past due balance that was passed along in the transfer—because we moved all numbers, including the past due lines. This is something you need to double-check so the receiving account understands exactly what obligations come with the transfer.
Who Can Use My TOBR Service?
I only handle these transfers for businesses that work with me directly—not random walk-ins or one-off customers. AT&T business customers can do transfers themselves by calling in or online, but if you want a hassle-free experience, that’s where I come in.
If you want a step-by-step overview, I wrote about this in detail in my TOBR post here: How to Transfer a Number on AT&T to an Individual or Business.
Have questions about TOBR or need help with your wireless account moves? Reach out to me, Curtis, the MobileWiseGuy, and let’s make your wireless management smarter and smoother.
