If you're switching carriers and need to port your AT&T business wireless number, you must request a Number Transfer PIN. For business accounts, this process is different from personal lines and can be confusing due to a lack of clear instructions from AT&T.
With 37+ years as a wireless consultant, I’ve helped hundreds of businesses complete this process smoothly. Here’s how to get your Transfer PIN by phone:
- Dial 1-800-321-2000 (Mon–Fri, 7 a.m.–8 p.m. CT; Sat–Sun, 8 a.m.–8 p.m. CT).
- Only the Primary Account Administrator or an authorized user listed on the account can call.
- Have your account number, billing ZIP, and FAN PIN or account password ready for verification.
- Request your Number Transfer PIN.
- You will receive the PIN by email, usually within 5–10 minutes.
- If you need to reset your FAN PIN, ask the AT&T representative during the same call.
Need general AT&T customer service? Call 1-800-331-0500 for personal wireless or general support.
You can also request your Number Transfer PIN online using your myAT&T account https://www.att.com/acctmgmt/login:
- Log in to your AT&T online account.
- Go to Profile → People & permissions.
- Scroll to the bottom and look for Transfer phone number.
- Select Request a new PIN. Your Number Transfer PIN will display on the screen along with an expiration date.
Examples of What You’ll See:
- Do not cancel your AT&T service until the port is complete, or you risk losing your number.
- Make sure your account number, billing ZIP, and company name match what you provide to the new carrier.
- If you do not receive the PIN email, check your spam/junk folder or call AT&T again to verify your email address.
- If you are not listed as the Primary Account Administrator or an authorized user, you cannot call AT&T to request a Transfer PIN. Ask your company’s Primary Account Administrator or an authorized user to complete the process for you.
- If porting is delayed, ensure the new carrier has the correct PIN, account number, and billing details.
- If your account is locked, disable Wireless Account Lock by calling AT&T or using your account settings.
Need help with porting or optimizing your AT&T account? I offer free consultations, no-pressure advice, and support throughout the porting process.
📲 Book a Free ConsultationI’ve helped hundreds of businesses save time and avoid frustration with AT&T. Let me guide you to a seamless switch!
Why is a Number Transfer PIN required?
It authorizes the transfer of your number to a new carrier, ensuring security and preventing unauthorized transfers.
Can I port multiple numbers?
Yes, one Number Transfer PIN works for all numbers on the same account. Contact AT&T for details if transferring multiple lines.
By Curtis Matthews, Wireless Consultant | Learn More About Me
AT&T Business Customers: Premier Online PIN Instructions
- Sign in to your AT&T Premier account.
- From the Account Management menu, click Port Out (Transfer) PIN.
- Enter the BAN or wireless number and click Search.
- Click Create a PIN. A success message will display with the Port Out PIN and its expiration date. The PIN will also be emailed to the requestor.
Note: If the Port Out PIN option is not visible (which happens frequently), the main account holder must contact AT&T to have this feature enabled. The process usually takes a few days.
Premier Support: 866-499-8008