Transfer a Wireless Number Between AT&T Accounts (TOBR)

Transfer a Wireless Number Between AT&T Accounts (TOBR)

Transfer of Billing Responsibility (often called TOBR) is how you move a wireless number from one AT&T account owner to another while keeping the line on AT&T. This is for AT&T ➜ AT&T moves only.

When to Use TOBR

• Moving a number from one AT&T business account to another AT&T business account.
• Moving a number from a business account to an individual AT&T account (or vice-versa).
• Consolidating lines from multiple AT&T accounts into a single AT&T account.

Before You Start

• Account status: Lines on a past-due account can’t be transferred until the balance is current.
• Authority: The person initiating must be the current account owner/authorized rep; the acceptor must be able to own an AT&T account.
• Installments & commitments: Device installments and remaining commitments typically move with the line. Review how any promotional bill credits behave after the move—some promos may change or stop if plan/eligibility changes.
• Plans & features: The receiving account will choose plans/features during acceptance; pricing may differ from the original account.
• Possible checks/fees: The acceptor may have a credit check, deposit, or one-time charges.

What You’ll Need

• Initiator (current account): AT&T login, the line(s) to transfer, and the acceptor’s email address.
• Acceptor (new account): AT&T login (or create one), business or personal details, billing method, and agreement to assume charges going forward.

How the Transfer Works

1) Initiator steps

1. Go to att.com/acctmgmt/tobr and select Start transfer.
2. Sign in, choose the line(s), and enter the acceptor’s email address.
3. Submit. AT&T sends the acceptor a secure link to continue.

2) Acceptor steps

1. Open the AT&T email/text and click Accept transfer.
2. Sign in (or create an account), confirm line(s), select plan/features, and accept terms.
3. Complete acceptance. The line moves after both sides finish.

Common Pitfalls to Avoid

• Requesting a Number Transfer PIN: Not needed for TOBR (that PIN is only for switching to another carrier).
• Disconnecting first: Don’t cancel the line—keep it active until the transfer completes.
• Overlooking promos: Verify how installment credits/discounts behave after the move.
• Past-due balances: Bring the account current before initiating.

Who I Help

Business-to-Business TOBR assistance: I assist my active AT&T business clients (companies who work with me for new lines or upgrades). If you’re not a current customer, please use the official AT&T link above to complete your transfer online.