AT&T Business Warranty Claims: Who to Contact
Use this page to quickly find the right place to file a warranty claim: Apple for Apple devices, and Asurion for many other devices.
Important: Warranty and protection are not the same thing. Use the section below to tell which one you need.
Warranty vs. Damage (Simple Guide)
✅ What “Warranty” Covers
Warranty is for manufacturer defects — problems that happen from normal use because something failed. Think “the phone stopped working” or “a part failed” (without you physically damaging it).
- Phone won’t power on (no signs of a drop or damage)
- Screen or touch stops responding (no crack / no impact)
- Microphone / speaker stops working (no damage)
- Camera fails (no damage)
- Charging port stops working from normal use (not bent/broken from force)
Easy rule: If it’s a defect and the phone is not physically damaged, it’s usually a warranty claim.
❌ What Warranty Does NOT Cover
If the device was physically damaged, that’s usually not warranty. That’s where protection/insurance matters.
- Cracked screen or cracked back glass
- Water / liquid damage
- Phone was dropped and now has issues
- Charging port damage from force (bent pins, smashed port, etc.)
- Device is lost or stolen
Need coverage for damage?
If you want coverage for cracked screens, drops, water damage, lost/stolen, and other real-world accidents, that’s a protection option. Compare your coverage choices here: Business Protect vs Protect Advantage.
If you want coverage for cracked screens, drops, water damage, lost/stolen, and other real-world accidents, that’s a protection option. Compare your coverage choices here: Business Protect vs Protect Advantage.
Who to Contact for Warranty
Apple Warranty (iPhone / iPad / Apple Watch)
- Coverage check: checkcoverage.apple.com
- Apple Support: 1-800-MY-APPLE
Apple devices: Warranty claims are handled by Apple.
Asurion Warranty Exchange (Many Other Devices)
- Phone: 1-888-562-8662
- Website: phoneclaim.com/att
Tip: When prompted, choose the Warranty option (not Insurance).
Protection Options (Coverage Choices)
If your business wants coverage for damage (drops, cracks, water), compare options here:
Business Protect vs Protect Advantage
This breaks down coverage options and what each one is designed to protect.
Disclaimer: Warranty processes and contact procedures can change. Confirm details with Apple or Asurion before starting a claim.
