AT&T recently changed how warranty claims are handled for most business wireless devices. As of 2025, Asurion now processes manufacturer warranty claims for AT&T devices, including Samsung phones. This update means business customers will contact Asurion directly — even if they don’t have insurance.
Who Handles Your Warranty
- Apple devices: Still handled directly by Apple. Visit Apple Support or call 1-800-MY-APPLE.
- Samsung and other Android devices: Warranty replacements are now handled by Asurion.
- Accessories, Cell Booster Pro, and Sonim devices: Follow the specialized support links or numbers on AT&T’s warranty reference list.
Asurion Warranty Support
If your phone is still under its one-year manufacturer warranty (and not physically or liquid damaged), contact Asurion’s Warranty Exchange:
- Phone: 1-888-562-8662
- Website: phoneclaim.com/att
When calling, choose the Warranty option — not Insurance — to start a claim for a manufacturer-covered defect.
Important: Verify Your Preferred Contact Number First
During a recent business warranty claim, I learned firsthand that Asurion uses your AT&T “Preferred Contact Number” for identity verification. This is the number their system tries to text a one-time verification code to — and they only show you the last four digits.
On my own AT&T Business account, I discovered that number wasn’t in my FAN profile or on the billing account — it was listed only in my MyAT&T online account settings. In my case, it was a Google Voice number, which Asurion’s system couldn’t text. Because of that, I had to be transferred to their Advanced Technical Support team and verify my account using my FAN PIN.
Real-World Experience: Warranty Frustration
Yesterday, I assisted a business customer trying to file a warranty claim for a Samsung phone. Asurion couldn’t verify her number, showing a completely unrelated number ending in 0001. After being transferred back and forth between AT&T and Asurion for over an hour, she gave up in frustration and decided to pay off the phone to upgrade instead.
In the end, I processed an upgrade for her from a Samsung S24 FE to a Samsung S25 Edge. By choosing a 24-month installment term, her trade-in credits completely offset the cost — giving her a new phone with no monthly installments. You can read more about how AT&T’s 24-month business financing works here.
What to Expect When You Call Asurion
- They will text a verification code to your preferred contact number.
- If that number can’t receive texts (Google Voice, VoIP, or landline), you’ll be escalated to Advanced Tech Support.
- You may be asked for your FAN PIN for verification.
- Expect long hold times — especially for business warranty claims.
