The ultimate business travel companions
International Roaming Options for AT&T Business Customers
AT&T International Day Pass for business travel
The AT&T International Day Pass lets business travelers use their domestic plan in over 210 countries for just $12/day per line.
Features
- Coverage includes over 210 countries See covered countries
- Pay a daily fee per line only on the day’s employees use their devices. Add the feature once to each line to make it available whenever they travel in included countries.
- Access to your domestic plan’s data allowance. *
- Access to your domestic plan’s data, talk & text allowances** – if your domestic plan includes unlimited talk and text, you’ll enjoy:
- Unlimited texts to the world
- Unlimited calls to the U.S.
- Unlimited calls to 210+ destinations
Online self-service to add Day Pass (att.com/myatt or att.com/Premier, as applicable), by calling 800-331-0500
*Subject to your domestic plan terms (with same data and speed restrictions). If your domestic plan includes Stream Saver, it will also apply to International Day Pass for Business or International Day Pass for Business-Multiline. If your domestic plan has capped data usage, overage charges or data speed reduction of up to 128 Kbps may apply in accordance with the terms of your domestic plan.
**If your domestic plan has capped minutes or messages, overage charges may apply in accordance with the terms of your domestic plan.
Get AT&T travel tips here. Learn what to do before and during traveling.
AT&T Business Passport: Stay Connected Worldwide
The AT&T Business Passport is your ultimate solution for international connectivity. Perfect for long trips, it offers exceptional value with comprehensive features:
Included Features:
- Data: 22GB of high-speed data (slows to 256Kbps after usage limit).
- Talk: Unlimited calls in eligible destinations.
- Text: Unlimited messaging to keep you connected.
Price: $110/month
Why Choose AT&T Business Passport?
- Connect in over 210 destinations worldwide.
- Stay productive with secure and reliable service.
- No overage charges—just seamless connectivity.
How to Get Started:
- Register and let AT&T process your application within 1-2 business days.
- Accept the terms in the Participation Agreement email.
- Activate all lines with AT&T's dedicated team to enjoy promotional pricing.
Note: Ensure all activations are handled by AT&T's onboarding team. Visit AT&T Global Countries for a list of included destinations.
Ready to stay connected worldwide? Contact us today or call 813-421-5545 to learn more!
AT&T Cruise Portfolio: Stay Connected at Sea
Discover the best AT&T Cruise packages designed to keep you connected, whether you’re on a luxury cruise, exploring offshore, or managing your business at sea. Choose the plan that fits your needs and budget.
AT&T Cruise Packages
AT&T Cruise Basic
- Cost: $60/month (one-time charge for 30 days)
- Talk: 100 minutes (overage $1.00 per minute)
- Text: Unlimited
- Data: 100MB (overage $10 per 100MB)
AT&T Cruise Plus
- Cost: $100/month (one-time charge for 30 days)
- Talk: Unlimited
- Text: Unlimited
- Data: 1GB (overage $10 per 100MB)
AT&T Pay Per Use
- Talk: $3/minute
- Text: $0.50 per SMS, $1.30 per MMS
- Data: $2.05/MB
AT&T Cruise Pass
- Cost: $15/day
- Talk: Unlimited*
- Text: Unlimited*
- Data: Unlimited**
- Additional Notes:
- *Requires a domestic plan that includes unlimited talk, text, and data.
- **Subject to domestic plan terms, including data and speed restrictions.
For more details on coverage and participating ships, refer to the AT&T Cruise Day Pass page. Stay connected with AT&T, no matter where your voyage takes you!
| Plan | Price | Data | Talk | Text | Best For |
|---|---|---|---|---|---|
| International Day Pass | $12/day per line | Access to domestic plan | Unlimited to the U.S. | Unlimited worldwide | Short trips to multiple countries |
| Business Passport | $110/month | 22GB (256Kbps after cap) | Unlimited worldwide | Unlimited worldwide | Long-term international travel |
| Cruise Plus Package | $100/month | 1GB ($10 per 100MB overage) | Unlimited on participating ships | Unlimited | Business cruises or sea travel |
AT&T’s Unlimited Your Way Premium plan includes roaming in 20 Latin America countries and 7 days of the international day pass.
Messaging While Traveling Internationally
In what destinations can a customer use messaging while traveling abroad?
- Check the customer's domestic rate plan for international roaming text benefits and help them understand their plan benefit.
- International Day Pass (IDP) includes text messaging.
- A complete list of discounted countries and rates is available by visiting att.com/international.
How does a customer send text messages while traveling internationally?
- Just like a voice call, to message someone back in the U.S., dial 1 followed by the area code and number.
- To message to another country, dial 1 followed by the country code and number.
- Direct customers to device support for extra steps.
What options do customers have to text while traveling internationally?
- Check to see if the customer has international roaming text benefits in their domestic rate plan. Help them understand their plan benefit.
- Choose a Discount Messaging package.
- Pay PPU Rates: $0.50 per text and $1.30 for picture or video messages
- Domestic messaging rates apply when receiving a text, picture or video message while traveling abroad.
How is a customer charged when traveling internationally and receiving a text from someone in the U.S.?
- Customers traveling internationally receive text, picture, and video messages at domestic rates.
- No extra charges apply to receiving a message.
- Since friends and family back home are sending messages to a domestic number, they send text, picture, and video messages at domestic rates, as well.
Data Usage While Traveling Internationally
What are customers charged for using data while outside the U.S.?
- Check the customer's domestic rate plan for international roaming data text benefits and help them understand their plan benefit.
- International Roaming (IR) rates apply for data usage outside our domestic coverage area.
- Suggest signing up for AT&T International Day Pass to save money on international data usage.
- Viva Mexico customers: Charged $2 per MegaByte (MB) while traveling in Mexico.
- Nation with Canada customers: Charged $2 per MB while traveling in Canada.
- PPU data rate:
- When traveling internationally, rates are per KiloByte (KB): $0.002 ($2.05 per MB) in all countries and on cruise ships.
- When flying on international airlines that are not AeroMobile or OnAir enabled international flights or without International Day Pass or Passport on their line, customers are charged $0.01 per KB ($10.24 per MB).
- PPU service is available in over 200 countries. See International Travel Guide for PPU destinations.
- See AT&T Data Calculator if the customer needs help determining their data needs.
How does data tethering (such as, hotspot) work while traveling abroad?
- Domestic tethering (hotspot) needs to be turned on for the customer's service line.
- After the customer adds an international feature, they can tether abroad.
- If they're tethering in an included country, they're charged international roaming package rates.
See International Long Distance features, rates, and provisioning detail (current and expired) for IR Features.
How can customers manage their data expenses while traveling internationally?
- Reset the usage tracker on their device to zero after they arrive and track their usage while abroad.
- Turn OFF the Fetch New Data option and check email manually using local Wi-Fi.
Do customers have to turn data roaming on in Puerto Rico or the U.S. Virgin Islands to use data?
No. Those countries have domestic usage rates.
Can experts still future date start and end dates?
Yes.
Are there provisioning tips?
Yes. See Provisioning International Roaming features (link not available to BCSS - FirstNet, and Collections).
Understanding Data Usage
How big is a MegaByte (MB)? How does my customer estimate their usage?
A MB is 1024KB of data or the equivalent of any of these:
- 50 text emails.
- Five simple Web pages.
- One minute of an MP3 song.
- Two minutes of streaming music.
- 30 seconds of streaming YouTube.
Use the AT&T Data Calculator to guess a customer's usage.
LTE Roaming Internationally
What is needed for AT&T customers to roam internationally at Long Term Evolution (LTE) speeds?
There are 2 requirements:
- An LTE network needs to be commercially available to AT&T customers in the visited country.
- AT&T tests with every carrier worldwide as they build out their LTE networks and make them available to roamers.
- When AT&T launches LTE service in new countries, AT&T puts that information in the AT&T Travel Guide.
- The device needs to support LTE and the frequency (band) used to deploy LTE over the network in the country where the customer is traveling.
- All AT&T LTE devices support Band 4. It allows LTE roaming:
- Canada: Available on the Rogers network.
- Mexico: Will be available in the future.
- Other countries offer LTE over different bands. The common bands are three, seven, and 20.
- All AT&T LTE devices support Band 4. It allows LTE roaming:
If LTE isn't available, or an LTE device doesn't support the necessary frequency band, the customer automatically attaches to the next-fastest data speed (4G).
The world phone customer continues to have data service abroad no matter what.
AT&T adds LTE countries and carriers as they become available. This article helps you address customers' questions about LTE availability while roaming internationally. To see if an LTE device can support access to LTE networks in countries visited, use the AT&T Travel Guide.
International Customer Service
How do customers contact International Customer Service while traveling abroad?
- Call +1.314.925.6925 at any time from an AT&T wireless phone. There's no charge.
