What this page does: shows the simplest way to send back an old device for an AT&T Business trade-in so it can be received, tracked, and credited correctly.
The status page is usually what people are looking for. It lets you track the trade-in and often reprint the shipping label.
Step-by-step: AT&T Business trade-in (simple)
- Upgrade (or add the line) first.
The trade-in gets tied to the order/line during the process. - Watch for the trade-in email.
After the new device ships, the trade-in email usually includes:- trade-in confirmation / quote number
- shipping instructions
- a note that shipping materials may arrive in about 5–10 business days
- Prepare the old device.
- Back up anything you need.
- Turn off phone locks (example: Find My iPhone / Google lock).
- Remove device management (MDM) if the device was managed.
- Remove SIM/memory cards.
- Factory reset the device.
- Pack it using the trade-in materials.
Use the packaging and label that arrive for the trade-in (or reprint from the status page). - Ship within 30 days.
Many trade-in quotes are valid for 30 days. Ship as soon as possible and save tracking. - Track it online.
Use the status page to confirm it was received and is moving through inspection. - Credits post after inspection.
Credits are commonly applied within about two billing cycles after the device is received and accepted.
Quick checklist (before you seal the box)
- Phone locks OFF (Find My / Google lock removed)
- Device management removed (if the device was managed)
- Factory reset done
- Correct shipping materials (the trade-in kit/label tied to your quote)
- Tracking saved
How to check trade-in status
Use this page to track a trade-in (and often reprint the shipping label):
Check your AT&T Trade-In Status
What you’ll typically enter:
- Email address used on the order
- AT&T mobile number for the upgraded line
- Confirmation / quote number from the trade-in email
What the trade-in emails look like (examples)
These examples show the layout and the type of numbers you’ll see. The last 3 digits are masked with “xxx”.
1) Confirmation email (after the upgrade/new line is processed)
Dear Mobile Wiseguy LLC, Thank you for choosing the AT&T Business Trade-in™ program. Your prepaid shipping materials will arrive within about 5–7 business days. Order number: 55-674000011470673xxx Your quote is valid for 30 days from the date it was created. Trade accepted date: 12/29/2025 Billing Account Number: 836597xxx Foundation Account Number: 03544xxx Important: Do not use any other shipping materials or shipping labels to send your devices. Any packaging and labels provided are linked to your devices on this specific quote and your AT&T account. Questions? Call 1-866-993-5xxx (M–F, 9am–5pm CT) Sincerely, AT&T Business Trade-in™ Team
2) Reminder email (if the trade-in still hasn’t been received)
Dear Mobile Wiseguy LLC, You still have time to complete your trade-in! If you have already returned your trade-in device, please disregard this message. Trade-in Confirmation: 40121625013xxx Quote Number: 40121625013xxx Order ID: 55-674000011423xxx Phone number: 9376039xxx Billing Account Number: 287235117xxx Foundation Account Number: 03930xxx Model: Apple iPhone 13 Pro 128GB IMEI/ESN/Serial number: 358823342324xxx Note: Your trade-in shipping materials may take up to 10 business days to arrive. Upon receipt, return your trade-in within 30 days of activating your new device. Step 1 Be on the lookout. Trade-in shipping materials arrive in up to 10 business days. Step 2 Before you ship: 1) Remove personal information and data 2) Turn off phone locks: - Apple: Find My iPhone = Off - Android: Find My Mobile / Find My Device = Off 3) Remove SIM/memory cards 4) Factory reset the device 5) Package using the prepaid shipping materials 6) Drop off where the label says Once your devices are received and inspected, credits are usually applied within two billing cycles. Important: Do not use any other shipping materials or shipping labels to send your devices. Any packaging and labels provided are linked to your devices on this specific quote and your AT&T account. Questions? Call 1-866-993-5xxx (M–F, 9am–5pm CT) Sincerely, AT&T Business Trade-in™ Team
Want to see today’s trade-in credits and phone offers?
This page explains the steps. The Promotions page shows today’s credits and offers.
If you need help
Start here: tradein.att.com/trade-in-status
Phone support: 1-866-993-5xxx (M–F, 9am–5pm CT)
