AT&T Warranty Device Exchange
How do I find out if my device is covered under warranty?
Before initiating an exchange, follow these steps to confirm your device’s warranty coverage:
- Inspect your device: Look for any signs of physical or liquid damage, as these are typically not covered by warranty.
- Determine your warranty coverage period:
- New Apple® devices: One-year warranty, or the warranty provided by Apple for replacements.
- New non-Apple devices: One-year manufacturer warranty.
- Replacement devices: One-year warranty from the replacement date (including Apple devices).
How to initiate a warranty device exchange:
- Contact AT&T to begin the process for exchanging your under-warranty device.
- Ensure you use a different device than the one experiencing issues for the call. Dial 800-801-1101 and, when prompted, say ‘business wireless tech support.’ Next Prompt Warranty Exchange.
- To file the claim, you must be an authorized person on the account and have your PIN number ready. If you can’t recall your PIN, the AT&T representative can send you a temporary PIN to a phone number on the account or to your email (if it’s on file as an authorized contact).
- Have the phone number of the device for which you’re making the claim and its IMEI number ready for the process.”
Returning your defective device:
- Your replacement device will come with return shipping materials.
- You have 30 days to return your defective device.
- Failure to return the device within the allotted timeframe will result in a charge for the full replacement value of the device.
After filing the claim with the AT&T repesentaive you will have to accept the terms of the warranty exchange at https://www.att.com/warrantyclaim. If you do not accept the terms the warranty exchange will not process.
Below is the email that AT&T sent reminding you to accept the terms. The other screen shot screen shots is the process.
