Carrier Porting Information

What is Number Porting?

Number porting allows you to transfer your existing phone number from one carrier to another, keeping your contacts and identity intact. Whether you’re switching for better rates, coverage, or service, this guide provides everything you need to port your number from major carriers and phone providers. Below, you’ll find detailed account information, PIN requirements, and support contacts for each provider, plus tips to ensure a smooth porting process.

Search for your current carrier to get started, or read our porting FAQs for answers to common questions.

How to Port Your Number: Step-by-Step

Porting your number is straightforward if you follow these steps. Use the carrier-specific details below to gather the required information.

  1. Check Eligibility: Ensure your number is active and not tied to a contract or unpaid balance with your current carrier.
  2. Gather Information: You’ll need your account number, PIN or passcode, and sometimes a Number Transfer PIN (NTP). Find these in the sections below for your carrier.
  3. Contact Your New Carrier: Provide the details to your new provider to initiate the port. Do not cancel your old service yet!
  4. Wait for Confirmation: Porting typically takes 1-24 hours for wireless numbers and 5-7 days for landlines (e.g., Google Voice, MagicJack).
  5. Verify Completion: Test your number with the new carrier. Cancel your old service only after the port is complete.

Tip: Avoid delays by double-checking your account details and disabling features like NumberLock (e.g., Verizon) before starting.

Major Carriers and Phone Providers

Comprehensive guide to account numbers, PINs/passcodes, and support contacts for porting and managing your phone services. Click on a provider below to view details.

Major Carriers

Metro by T-Mobile (SPID 392A, 899D)
  • Account Number: 9-digit number. Found at MetroPCS.com (login required) or in bill reminder texts.
  • LNP Support: 800.518.7519
  • PIN: 8-digit MMDDYYYY format (usually DOB unless changed). Obtain via text after authentication with LNP Support.
  • Number Transfer PIN (NTP): 6-digit PIN generated via:
    • Online account portal
    • Dialing 611 (Postpaid & Prepaid)
T-Mobile (Postpaid) (SPID 6529)
  • Account Number: 9-digit number in the upper right corner of bill/invoice or online (not the phone number).
  • LNP Support: 877.207.8009
  • Customer Service: 800.937.8997
  • Porting Department: 877.789.3106
  • PIN: 6-15-digit code set at account creation. Reset by calling 611 and saying “Reset PIN.” Customer-created port validation passwords (6-15 digits) can be used if applicable.
  • Number Transfer PIN: 6-digit NTP for Consumer Postpaid (excludes Lifeline). Generate via:
    • Dialing 611
    • T-Mobile App or website
    Remove Number Lock online/in-app before porting.
T-Mobile (Prepaid) (SPID 6529)
  • Account Number: 9-digit number at tmobile.com, top right of mexperta bar.
  • Porting Department: 877.453.1304
  • PIN: 6-15-digit PIN (same as customer service PIN). Reset by calling 611, saying “No” to refill, then selecting “Manage my account” > “Change my account PIN.”
Verizon (Postpaid) (SPID 6006)
  • Account Number: Upper-right corner of bill or online, ends in -00001 (enter without dash).
  • Customer Service: 800.922.0204
  • LNP Support: 800.711.9300
  • PIN: 6-digit NTP required. Generate via:
    • Dialing #7678
    • Verizon App
    • Verizon wireless account login
    Business Accounts: 6-digit temporary NTP per line, expires in 7 days. Disable NumberLock online/in-app.
Verizon (Prepaid) (SPID 6006)
  • Account Number: Starts with “A” followed by 11 digits. Call Verizon to obtain.
  • LNP Support: 888.844.7095
  • Customer Care: 888.294.6804
  • PIN: 6-digit NTP required. Generate via:
    • Dialing #7678
    • Verizon App
    • Verizon wireless account login
    Disable NumberLock online/in-app.

Phone Providers

Airvoice Wireless (Reseller – COE Sales Only) (SPID 6214, 987C)
  • Account Number: 20-digit SIM card number provided by the company.
  • Customer Service: 888.944.2355
  • PIN: 8-digit (customer’s DOB).
Altice (SPID 425J)
  • Account Number: 7-digit number.
  • Customer Service: 203.847.6666
  • PIN: Call 866.200.7186 (option 4) for 6-digit NTP.
Assurance Wireless (Lifeline Provider)
  • Account Number: 9-digit; call to request.
  • Customer Service: 888.321.5880 or 888.898.4888
  • PIN: 6-10-digit; call to request.
AT&T (Postpaid) (SPID 6214)
  • Account Number: Cannot port. Requires Transfer of Billing Responsibility at att.com/tobr. Do not sell new service for AT&T-to-AT&T transfers; use ToBR.
AT&T (Prepaid) (SPID 6214)
  • Account Number: Cannot port by phone. Convert prepaid to postpaid at a Company Owned Retail store.
Best Cellular (Reseller – COE Only)
  • Account Number: Call to request.
  • Customer Service: 970.424.4563
  • PIN: 1234
Black Wireless (Reseller – COE Only)
  • Account Number: Call to request (no longer the SIM).
  • Customer Service: 844.252.2532
  • PIN: Last 4 digits of the SIM card.
Bluegrass Cellular (Kentucky Region Provider) (SPID 404D, 3108, 3106, 3107, 7319)
  • Account Number: 9-digit (starts with 00), found online (postpaid) or via customer care. Not the phone number.
  • LNP Support: 270.765.6361 X4
  • Customer Service: 800.928.2355
  • PIN: Not validated (use 1234 if required).
  • ZIP: Validates ZIP code on all port outs.
Boom Mobile (Reseller – COE Only)
  • Account Number: 7-digit, found online or via customer service.
  • Customer Service: 800.767.5599
  • PIN: Last 4 digits of the phone number.
Boost Mobile (Reseller)
  • Account Number: 9-digit, call 888.266.7848 to obtain (not listed online). Each line has its own number.
  • Customer Service: 888.266.7848
  • Number Transfer PIN: 6-digit NTP, request by calling 888.266.7848.
CampusSIMs (Reseller – COE Sales Only)
  • Account Number: Call 888.393.9396 to obtain.
  • Customer Service: 888.393.9396
  • PIN: Call to obtain.
Cellcom (SPID 6692)
  • Account Number: 6-11 digit numeric, found on monthly invoice.
  • Porting Department: 888.709.4026
  • Customer Service: 800.236.0055
  • PIN: Customer-assigned. Call to change if needed. All customers require a 6-digit NTP (request in-store or by calling 611/800.236.0055). Incorrect NTP results in “6B” error.
  • ZIP: Billing ZIP must match 100%.
CenturyLink (SPID 0661, 0950, 9636, 9638, 2223)
  • Account Number: Phone number plus 3 digits, upper right corner of bill. Call if not found.
  • Porting Department: 866.204.0061
  • PIN: 0000
Charity Mobile
  • Account Number: 6-digit, call 877.474.3662 (not online).
  • Customer Service: 877.474.3662
  • PIN: None, use 0000.
Choice Wireless (SPID 3533)
  • Account Number: 6-digit numeric, found on last invoice.
  • Customer Care: 719.626.0000
  • Porting Department: 800.246.4239
  • PIN: Not validated. Note: Rejects often due to name/address mismatch.
Claro (Puerto Rico Provider) (SPID 4823 or 3201)
  • Account Number: 9-digit, found on Claro’s website.
  • LNP Support: 787.751.5151
  • Customer Service Postpaid: 787.763.3333
  • Customer Service Prepaid: 787.751.1995
  • PIN: 4-15 alphanumeric, call Claro if needed. ZIP code critical for port success.
Clear Talk Wireless (Now Boost 3/2018) (SPID 036F, 415E, 9607, 5715, 2755, 2096)
  • Account Number: Call customer to obtain.
  • Customer Service: 877.797.1696
  • Porting Department: 888.611.0154
  • PIN: Set at account creation (word or number). Call porting if forgotten.
ComCast (SPID 2777, 7606, 7562, 2477, 318J)
  • Account Number: 14-16 digits, upper right corner of bill/invoice. 7-day grace period from Confirmed Due Date.
  • LNP Support: 877.547.7230 (7am-5pm M-F)
  • PIN: Pre-selected by Comcast, reset online. ZIP must match service address.
Consumer Cellular (Reseller – COE Only)
  • Account Number: 9-digit, found online or by calling 888.345.5509.
  • Customer Service: 888.345.5509
  • Porting Department: 888.750.5519
  • PIN: 6-digit passcode via text after calling. Name, last 4 of SSN, and address must match.
Credo Mobile (Reseller)
  • Account Number: 7-digit, text ACCOUNT to 27336.
  • Customer Service: 800.411.0848
  • PIN: None, use 1234.
Cricket (AT&T Owned, Reseller)
  • Account Number: 9-digit, via myCricket app, My Account online, or 800.274.2538.
  • Customer Care: 800.274.2538 or 611
  • PIN: 4-digit Authorization ID (AID) set online. 6-digit NTP required, generate via:
    • *Port/*Portar from device
    • 800.274.2538
    • Cricket App
    • Cricket.com
    Disable Account Lock before porting. Incorrect NTP results in “6P” error.
C Spire/Telepak (SPID 6581)
  • Account Number: 10-digit numeric.
  • LNP Support: 601.487.7951
  • Customer Care: 855.277.4735
  • PIN: 4-8 alphanumeric, used for customer service validation.
  • ZIP: Validates billing ZIP on all port outs.
EasyGO Wireless (Lifeline Provider)
  • Account Number: 20-digit SIM card number.
  • Customer Service: 800.643.4926
  • PIN: Last 4 digits of SIM.
EnTouch Wireless (Lifeline Provider, Reseller)
  • Account Number: Call 866.488.8719 (no online accounts).
  • Customer Service: 866.488.8719
  • PIN: None, use 0000.
Family Mobile (Walmart)
  • Account Number: 15-digit, on monthly statement or dial #225#.
  • Porting Department: 877.440.9758
  • PIN: 4-digit NTP required, plus call-in passcode if unknown. Call Family Mobile. Address verified.
FeelSafe Wireless (Lifeline Provider, Reseller – COE Only)
  • Account Number: SIM card number.
  • Customer Service: 877.247.7799
  • PIN: 4-digit, call if unknown.
Flash Wireless (Reseller)
  • Account Number: 8-9 digits, call 888.226.2141 or check Flashwireless.com.
  • Porting Department: 888.226.2141
  • PIN: 4-digit, set at account creation. Call if forgotten.
FreedomPop (Reseller – COE Only)
General Communications INC. (GCI) (SPID 6872)
  • Account Number: 6-9 digits, on billing statement or via 896.757.1166.
  • LNP Support: 896.757.1166
  • Customer Service: 800.800.4800
  • PIN: Customer-assigned (not all accounts). Billing ZIP must match 100%.
Google Voice (SPID 979E)
  • Account Number: 1 + 10-digit phone number (first activated number if multiple lines).
  • Name and Address: Must match Gmail account details.
  • LNP Support: 855.577.2929
  • PIN: Last 4 digits of phone number unless changed (voicemail PIN). Unlock at google.com/voice/unlock before porting (5-7 days).
GoSmart Mobile (Reseller)
  • Account Number: 11-digit phone number (1-XXX-XXX-XXXX).
  • Customer Service: 877.582.7788
  • PIN: 4-digit (customer service PIN). Reset by calling 611. ZIP must match billing address.
Good2Go Mobile (Reseller – COE Only)
  • Account Number: 10-digit phone number.
  • Customer Service: 800.416.3003
  • PIN: Last 4 digits of phone number.
GreatCall (Jitterbug) (Reseller)
  • Account Number: Call 866.359.5606 with customer (PIN sent to device).
  • Customer Service: 866.359.5606
  • PIN: Call to obtain. Devices locked, not usable on our network.
H20 Wireless (Reseller – COE Only)
  • Account Number: 8-digit, call 800.643.4926 if unknown.
  • Customer Service: 800.643.4926
  • PIN: Last 4 digits of SIM.
iWireless (Iowa Wireless T-Mobile Affiliate, Reseller)
  • Account Number: 6 or 9 digits, not the phone number.
  • Porting Department: 888.550.4497 or 515.258.7804
  • PIN: Customer-assigned, must match 100%. ZIP validated for Major Accounts/Prepaid.
Jolt Mobile (Reseller – COE Sales Only)
  • Account Number: SIM card number.
  • Customer Service: 310.893.6623
  • PIN: Last 4 digits of phone number.
Kroger i-Wireless (Reseller)
  • Account Number: 8-digit.
  • Porting Department: 425.285.5521
  • PIN: 4-8 digit, set at activation. Call if unknown.
Life Wireless (Lifeline Provider, Reseller – COE Only)
  • Account Number: 12-13 digits, call 888.543.3620 with customer.
  • Customer Service: 888.543.3620
  • PIN: Unknown, call to obtain.
Line 2 (Reseller)
  • Account Number: 11-digit phone number (1-XXX-XXX-XXXX). New number assigned post-port unless canceled.
  • PIN: 0000
Lycamobile (Reseller)
  • Account Number: 11-digit, call 866.277.3221 (not phone number).
  • Customer Service: 866.277.3221
  • PIN: 4-digit CIP number texted at activation. Call if unknown.
MagicJack
  • Account Number: 8-digit, login to account > Your Account > Account Home, or check activation email.
  • LNP Support: 267.424.4400
  • Customer Care: 561.594.9925
  • PIN: Login passcode, call MagicJack if unknown. ZIP must match. $30 fee may apply (FCC prohibits blocking).
Mint Mobile (Reseller)
  • Account Number: 12-digit, call 800.683.7392 or chat at mintmobile.com/chat.
  • LNP Support: 800.683.7392
  • PIN: Last 4 digits of MDN. NTP via Mint Mobile app (Apple/Google Play).
MobiPCS (AKA Coral Wireless – Hawaii) (SPID 169D)
  • Account Number: 6-digit, on bill or via 808.723.1019.
  • LNP Support: 808.723.1019
  • PIN: Customer-set, call if forgotten. ZIP must match billing address.
Net10 Wireless (Reseller – COE Only)
  • Account Number: IMEI (*#06#) or last 15 digits of BYOP SIM ICCID.
  • Customer Service: 877.836.2368
  • PIN: NTP required, text NTP to 611611. Use ZIP 33178 if ZIP error occurs.
Onvoy
  • Account Number: Contact Onvoy (varies).
  • LNP Support: 800.933.1224 (option 4, then 3)
  • PIN: Contact Onvoy (varies).
Ooma (SPID 787F, 2694, 8824, 4899, 213F, 624H)
  • Account Number: 11-digit phone number (1-XXX-XXX-XXXX).
  • Customer Service: 866.929.6662
  • PIN: Ooma account password, call if unknown. Use corporate address: 1880 Embarcadero Rd, Palo Alto, CA 94303.
Open Mobile (Puerto Rico Provider) (SPID 4955)
  • Account Number: 7-digit, on bill or via 787.661.6736.
  • Customer Service: 787.661.6736
  • PIN: 4-digit, often last 4 of driver’s license/voter card/passport.
Page Plus (Reseller)
  • Account Number: Obtain via 800.550.2436.
  • Customer Service: 800.550.2436
  • PIN: Last 4 digits of number unless changed. Reset via 611.
Pix Wireless (Reseller – COE Only)
  • Account Number: 10-digit phone number.
  • Customer Service: 866.205.9513
  • PIN: Last 4 digits of phone number unless edited. Billing address verified.
Project Fi by Google (Reseller)
  • Account Number: 5-digit, cancel service via Project Fi account to obtain (see support.google.com/fi).
  • Customer Care: 844.825.5234
  • PIN: 5-digit, provided post-cancellation via app/website notification. Use Google account name and Project Fi service address.
Puppy Wireless
  • Account Number: On “account dashboard” or call 800.724.7164.
  • Customer Service: 800.724.7164
  • PIN: Last 4 digits of phone number unless changed. Port may take 24-72 hours.
Pure Talk USA (Reseller – COE Only)
  • Account Number: Starts with 2111, on online portal or Welcome Letter.
  • Customer Service: 877.820.7873
  • PIN: 0000 unless customer-set.
Red Pocket Mobile (Reseller – COE Only)
  • Account Number: 12-digit, call 888.993.3888.
  • Customer Service: 888.993.3888
  • PIN: Last 4 digits of SIM, call to obtain.
Republic Wireless
  • Account Number: MDN, on MyAccount portal. Port takes 72 hours post-confirmation.
  • Customer Care: 866.550.9843
  • PIN: 4-digit, call 866.550.9843 (not online).
ROK Mobile (Reseller – COE Only)
  • Account Number: 1+MDN, call 877.644.1182 or 909.597.7300.
  • Customer Service: 877.644.1182 | 909.597.7300
  • PIN: 4-digit, call to obtain. Address must match ROK records.
Safelink Wireless (Lifeline Provider, Reseller)
  • Account Number: IMEI (*#06#).
  • Customer Service: 800.723.3546
  • PIN: NTP required. One call per month needed to remain active (federal regulation).
Selectel Wireless (Reseller)
  • Account Number: 10-digit phone number or “Account” on online account.
  • Customer Service: 877.218.5744
  • PIN: Last 4 digits of phone number unless changed. Call PAC if not “confirmed” post-submission.
Spectrum (Charter, Time Warner Cable, Brighthouse)/Spectrum Wireless (SPID 8702, 8712, 853C)
  • Account Number: Upper left corner of bill. Must be current, device paid off.
  • Charter LNP (SPID 5606): 833.267.6094
  • Time Warner Cable LNP (SPID 853C): 877.594.6039
  • Spectrum Wireless: 833.224.6603
  • PIN: Landline: None. Wireless: 6-digit NTP via self-service online (no step-by-step available). Call PAC if not “confirmed.”
SIMple Mobile (Reseller)
  • Account Number: 20-digit SIM ICCID.
  • Porting Department: 866.806.1840 (PIN: 662232)
  • Customer Service: 877.878.7908
  • PIN: NTP required, text “NTP” to 611611. Use OSP ZIP if customer ZIP fails.
Skype (SPID 8824)
  • Account Number: 10-digit phone number. Porting takes 3-7 days.
  • PIN: None.
Southern Linc (SPID 6744, 8712)
  • Account Number: 10-digit (starts with 0, 1, or 9), on bill, online, or via 888.800.7841.
  • LNP Support: 888.800.7841
  • PIN: Customer service verification PIN (not online login). Name, address, ZIP, and AGAUTH Name must match.
Sprint (SPID 6664)
  • Account Number: 9-digit, top center of bill/invoice or online (not phone number).
  • LNP Support: 866.625.6694
  • Customer Service: 888.211.4727
  • PIN: 6-10 digit numeric, reset at sprint.com if forgotten.
Straight Talk (Reseller – COE Only)
  • Account Number: MEID/IMEI (*#06#) or 20-digit BYOP SIM, viewable in My Account > Add/Edit Nickname.
  • Customer Service: 877.430.2355 | 888.442.5096
  • PIN: NTP required, text “NTP” to 611611. Use ZIP 33178 if ZIP error occurs.
Telcel America (Reseller)
  • Account Number: MEID/IMEI (*#06#) or last 15 digits of BYOP SIM.
  • Customer Service: 800.220.9518
  • PIN: On “My Account” > Update Personal Profile as Current Security PIN.
Tello (Reseller)
  • Account Number: 6-digit, call 866.377.0294 if not found.
  • Customer Service: 866.377.0294
  • PIN: Port out PIN required, use 0000 if system demands one.
TextNow (SPID 979E)
  • Account Number: 1 + phone number if originated with TextNow, otherwise call customer service.
  • PIN: Typically 1234, verify online or with TextNow. Devices not compatible with our network.
Time Warner Cable (SPID 8702, 8712, 853C)
  • Account Number: 8-16 digits, on monthly bill.
  • LNP Support (SPID 853C): 877.594.6039
  • PIN: None unless customer-set. ZIP must match service address. 5-day grace period post-confirmation.
Ting (Reseller)
  • Account Number: Visit Ting website.
  • Customer Service: 855.846.4389
  • PIN: Same as account number retrieval.
Total Wireless
  • Account Number: MEID/IMEI (*#06#) or last 15 digits of BYOP SIM.
  • Customer Service: 866.663.3633
  • PIN: NTP required per line (no account PIN). Address and ZIP validated.
TracFone (Reseller – COE Only)
  • Account Number: MEID/IMEI (*#06#) or 20-digit BYOP SIM (no TracFone branding).
  • Porting Department: 866.806.1840
  • Customer Service: 800.327.2077
  • PIN: NTP required, text “NTP” to 611611. Use ZIP 33178 if ZIP error occurs.
Ultra Mobile (Reseller)
  • Account Number: 12-digit, dial 611 (press 5) or call 888.777.0446.
  • Customer Service: 888.777.0446
  • PIN: Last 4 digits of phone number.
US Cellular (SPID 6260)
  • Account Number: 9-digit, top left of online account or via 888.900.7678 ext.1 (not phone number).
  • LNP Support: 888.900.7678 ext.1
  • Customer Care: 888.944.9400
  • PIN: 4-digit, set at activation for verification.
US Mobile (Reseller)
  • Account Number: Call 878.205.0088 if not on bill.
  • Customer Service: 878.205.0088
  • PIN: None, use 1234 if required.
Virgin Mobile (Reseller)
  • Account Number: 9-digit, contact 888.322.1122 if unknown.
  • Customer Service: 888.322.1122
  • Porting Department: 844.326.1261
  • PIN: 6-digit birthday (MMDDYY, e.g., 011065) unless changed.
Vonage (SPID 8824, 7058, 7150, 8318)
  • Account Number: 10-digit mobile number, on bill or online.
  • Customer Service: 732.944.0000
  • PIN: Pre-selected by Vonage, call to obtain. Billing address must be valid (bill address or retail location).
Walmart Family Mobile (Reseller)
  • Account Number: On monthly statement or dial #225#.
  • Porting Department: 877.440.9758
  • PIN: Customer service passcode, call if unknown. Address verified.
Xfinity Mobile (Reseller)
  • Account Number: Specific number (not phone number), call 888.936.4968.
  • Customer Service: 888.936.4968
  • PIN: 4-digit customer service PIN, generate NTP at Xfinity support via Devices > select number (not via app). Billing address must match.

For further assistance, contact the provider’s support team using the listed numbers.

Common Porting Questions

How long does porting take?

Wireless ports usually complete within 1-24 hours, while landline ports (e.g., Google Voice, Vonage) may take 5-7 days. Check your carrier’s section for specifics.

What if my port is rejected?

Rejections often occur due to incorrect account numbers, PINs, or locked features (e.g., Verizon’s NumberLock, Cricket’s Account Lock). Verify your details with your current carrier and try again.

Do I need a Number Transfer PIN (NTP)?

Many carriers (e.g., T-Mobile, Verizon, Cricket) now require a 6-digit NTP for security. See your carrier’s section for how to generate it.

Can I port a number if I owe money?

Typically, no. Clear any outstanding balance with your current carrier first, though some (e.g., MagicJack) may charge a fee but can’t block the port per FCC rules.

Why does my ZIP code matter?

Carriers like Claro, Bluegrass, and Comcast validate ZIP codes to prevent fraud. Use the billing ZIP from your account, not your current location.

Troubleshooting Porting Problems

If your port isn’t working, try these fixes:

  • Incorrect Account Number: Double-check your bill or online account. For example, Verizon’s ends in -00001, while Straight Talk uses the IMEI.
  • Wrong PIN/NTP: Generate a new NTP if required (e.g., dial #7678 for Verizon, text “NTP” to 611611 for TracFone).
  • Service Locks: Disable features like NumberLock (Verizon) or Account Lock (Cricket) via the carrier’s app or website.
  • ZIP Code Mismatch: Use the billing ZIP from your account. For Net10 or TracFone, try 33178 if errors persist.
  • Still Stuck? Call your current carrier’s LNP Support (listed below) for help.

Find your carrier below for exact details and contact numbers.

Need More Help?

Bookmark this page for easy access to porting details for over 50 carriers and providers. If you’re still having trouble, reach out to your current carrier’s support team using the numbers listed above, or contact your new provider for assistance. Happy porting!