AT&T LOA (CPNI Consent) for Business Accounts

Quick summary: Before I can review your AT&T Business account for pricing, promos, and eligibility, AT&T requires a brief Letter of Authorization (LOA)—also called CPNI consent. It lets me view your account details. It does not change your plan or bill without your approval.

AT&T LOA (CPNI Consent): What It Is and Why It’s Required

The LOA authorizes an AT&T Solution Provider (me) to access limited account information—plans, usage, and eligibility—so I can prepare accurate quotes and recommendations. AT&T and the FCC require this step to protect your business data.

How to give consent (fastest way)

  1. Reply to my email and simply type Yes or I agree.
  2. I review your account and send back eligible promotions, device/line options, and savings.
  3. No changes are made until you explicitly approve any order.

Official LOA Text

Permission to Access Information

Please reply all with “Yes” or “I agree”

AT&T Business name (__________) is interested in learning about and potentially purchasing certain products and services from AT&T Enterprises LLC and its affiliates (“AT&T”), and agrees to permit Platinum Network Solutions (“SP”) to access on Customer’s behalf information concerning its AT&T/ACC Business account and services, including customer proprietary network information (“CPNI”), in order to enhance SP’s ability to market and explain AT&T/ACC Business products and services and to present pricing and contracts for Customer’s consideration.

The Federal Communications Commission asks AT&T/ACC Business to tell its customers that it is AT&T/ACC Business’s legal duty to protect the confidentiality of their CPNI. CPNI is information about a customer’s telecommunications service from AT&T/ACC Business. This information includes things like what kind of service Customer has, how often Customer uses it, how much is used and certain billing information.

To revoke or limit this permission please send a written notice specifying the SP’s name to AT&T/ACC Business Alliance Channel Customer Outreach at g0****@*tt.com, Subject: Solution Provider Engagement Consent.

Contact Curtis — Start Account Review See Current AT&T Business Promotions

FAQ

Does the LOA change my plan or billing?
No. It only permits a view of account details. No changes occur without your explicit approval.
Why is CPNI mentioned?
CPNI refers to telecom account information (plans, usage, billing details). AT&T must protect it, and your consent allows me to review it for quoting.
Can I revoke consent later?
Yes. Email g0****@*tt.com with the subject Solution Provider Engagement Consent and include “Platinum Network Solutions.”
What happens after I say “Yes”?
I’ll pull your eligibility, promotions, and savings opportunities and send back a simple summary with next steps.

Tip: Save this page and share it with your team so everyone understands why AT&T requires the LOA.