ATT Trade-in Process for Businesses

Featured image for "AT&T Business Device Trade-In" showcasing a smartphone with the AT&T Business Trade-In interface on screen, surrounded by a futuristic blue design. The text "Your Trade-In is Complete, Just a few steps left." is prominently displayed at the top, with the AT&T Business logo on both sides.

Understanding AT&T Trade-ins

AT&T Business Device Trade-In Process

AT&T Business Device Trade-In Process

Upgrade your business devices and maximize your savings with AT&T’s streamlined trade-in program. Here’s how the process works from start to finish, and what you need to know to get the most value for your trade-in.

Start Trade-In Contact Consultant Ship Device Receive Kit & Send Device Received Confirmation Email Inspection Value Assessed Bill Credits Up to $830* Start Ship Received Inspect Credits

Step-by-Step: How Your Trade-In Works

  • Initiate Trade-In: Contact your AT&T Business Consultant to start a new line or upgrade and register your device for trade-in (IMEI required).
  • Receive & Ship: AT&T sends you shipping materials and instructions. Back up your data, reset the device, and remove all security features before shipping.
  • Email Confirmations: AT&T will email you tracking information and confirm receipt of your device.
  • Inspection & Value: After inspection, AT&T determines the trade-in value. If your device qualifies, credits (up to $830 for iPhone 16 models) are applied to your bill, usually within 1–2 billing cycles and retroactively if needed.
  • Track Status: Use AT&T’s trade-in status website to track your device, see promotion eligibility, and review inspection notes or damage photos.
To receive maximum value, your device must:
  • Power on and reach a clear home screen.
  • Be free of cracks, breaks, or missing parts.
  • Include the battery, securely connected and placed in the provided green bag.
  • Not be reported lost or stolen (devices on the lost/stolen list receive $0 and are not returned).
  • Be unenrolled from all Device Management applications (remove all MDM locks).
  • Have all activation locks disabled (Apple Find My iPhone/iPad, Android Find My Mobile).
Deductions apply for each unmet condition. Failure to disable activation locks or remove MDM will result in significant value reduction. Devices not meeting criteria will not be returned.

Additional Tips

  • Ship within 30 days: To qualify for credits, send your device within 30 days of receiving shipping materials.
  • Eligible devices: Devices from any carrier are accepted, but those on AT&T Next or Enterprise Installment Plans may need to be paid off first.
  • Damaged devices: Inspection notes and photos are available online if your device is received with damage.
Need Personalized Assistance?
Contact Curtis Matthews, your dedicated AT&T Business Consultant, for help with your trade-in or to explore the best promotions for your business. I’m here to ensure you get maximum value for your devices.
Thank you for choosing AT&T for your business wireless solutions!

How a AT&T Business customer can track the trade-in

AT&T provides a dedicated website where business customers can track their trade-in status. This site enables AT&T Business customers to enter their email address, the phone number of the upgraded device, and the confirmation number received in previous emails.

 

On the far right of the page, the AT&T promotion that the trade-in qualifies for will be displayed.

 

If a device is received damaged, there will be notes and pictures available to show the damage. Additionally, this site offers an option to seek help if there are any questions during the process.

Phone Trade In – Find Out What Your Device is Worth and Status – AT&T

  

Screenshot of the AT&T Trade-In Program status page showing the progress of a trade-in for an Apple iPhone 13, with fields for email address, AT&T mobile number, and confirmation number, along with a timeline of the trade-in process and details of the selected promotion.

For personalized assistance with your AT&T Business device trade-in or to explore the best trade-in promotions for your business, please reach out to me, Curtis Matthews, your dedicated AT&T Business Consultant. I’m here to guide you through the process, ensuring you get the maximum value for your devices. Contact me directly for any inquiries or to start your trade-in today. Thank you for choosing AT&T for your business wireless solutions, and I look forward to assisting you personally

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