ATT Trade-in Process for Businesses

Featured image for "AT&T Business Device Trade-In" showcasing a smartphone with the AT&T Business Trade-In interface on screen, surrounded by a futuristic blue design. The text "Your Trade-In is Complete, Just a few steps left." is prominently displayed at the top, with the AT&T Business logo on both sides.

Understanding AT&T Trade-ins

When a business contacts me to process a new line or upgrade that includes a device trade-in, I will handle the trade-in process, notifying AT&T of the device being traded in, along with its IMEI.
 
AT&T will then expect to receive that device and will send email confirmations along with tracking information for the shipment.
This process helps expedite the application of monthly bill credits for the tradein.
Confirmation screen for an AT&T business device trade-in quote, showing the process completed with a quote number for reference.

Quote Creation Complete for AT&T Business Trade-In

AT&T specifies that bill credits might take up to 2 billing cycles to appear for the first time. Once applied, the credits will retroactively cover any previous months that did not receive the credit.

First email from AT&T

AT&T Business Trade-In email confirmation showing details of a customer's device trade-in process, including trade-in number, order number, and instructions for sending the device.

After AT&T receives the phone email

Confirmation email from AT&T Business Trade-In™ program notifying a customer that their traded-in device has been received at the processing center, including quote and device details.
Device Received Confirmation from AT&T Business Trade-In

After AT&T inspects and process you device

Email confirmation from AT&T Business Trade-In™ program informing a business customer that their traded-in device, an Apple iPhone 13 256GB, has been inspected, is in working order, and provides the trade-in value of $190.

The above email states the Post Inspection Value is $190, which falls within the $130 to $229 range. According to the below AT&T promotion, this qualifies for a $830 credit towards the iPhone 16 models.

Promotional graphic for AT&T's Apple Premium Device Trade-In program, detailing trade-in credits for iPhone 16 models based on the value of traded-in devices.

Maximize Your Savings with AT&T’s iPhone Trade-In Program

 

How a AT&T Business customer can track the trade-in

AT&T provides a dedicated website where business customers can track their trade-in status. This site enables AT&T Business customers to enter their email address, the phone number of the upgraded device, and the confirmation number received in previous emails.

 

On the far right of the page, the AT&T promotion that the trade-in qualifies for will be displayed.

 

If a device is received damaged, there will be notes and pictures available to show the damage. Additionally, this site offers an option to seek help if there are any questions during the process.

Phone Trade In – Find Out What Your Device is Worth and Status – AT&T

  

Screenshot of the AT&T Trade-In Program status page showing the progress of a trade-in for an Apple iPhone 13, with fields for email address, AT&T mobile number, and confirmation number, along with a timeline of the trade-in process and details of the selected promotion.

For personalized assistance with your AT&T Business device trade-in or to explore the best trade-in promotions for your business, please reach out to me, Curtis Matthews, your dedicated AT&T Business Consultant. I’m here to guide you through the process, ensuring you get the maximum value for your devices. Contact me directly for any inquiries or to start your trade-in today. Thank you for choosing AT&T for your business wireless solutions, and I look forward to assisting you personally

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