ATT Trade-in Process for Businesses

Understanding AT&T Trade-ins

When a business contacts me to process a new line or upgrade that includes a device trade-in, I will handle the trade-in process, notifying AT&T of the device being traded in, along with its IMEI.

AT&T will then expect to receive that device and will send email confirmations along with tracking information for the shipment.

This process helps expedite the application of monthly bill credits for the tradein.

Confirmation screen for an AT&T business device trade-in quote, showing the process completed with a quote number for reference.

Quote Creation Complete for AT&T Business Trade-In

AT&T specifies that bill credits might take up to 2 billing cycles to appear for the first time. Once applied, the credits will retroactively cover any previous months that did not receive the credit.

First email from AT&T

🔍 Additional Considerations

Device Preparation: Before shipping, ensure you back up your data and perform a factory reset on the device. Remove any security features like “Find My iPhone” or mobile device management (MDM) software to prevent delays in processing.

Shipping Deadline: It’s crucial to ship your old device within 30 days of receiving the shipping materials to qualify for the trade-in credit.

Trade-In Eligibility: The program accepts devices regardless of the wireless carrier. However, devices on certain installment plans, like AT&T Next or Enterprise Installment Plan (EIP), may need to be paid off before being eligible for trade-in.

After AT&T receives the phone email

After AT&T inspects and process you device

The above email states the Post Inspection Value is $190, which falls within the $130 to $229 range. According to the below AT&T promotion, this qualifies for a $830 credit towards the iPhone 16 models.

Promotional graphic for AT&T's Apple Premium Device Trade-In program, detailing trade-in credits for iPhone 16 models based on the value of traded-in devices.

Maximize Your Savings with AT&T’s iPhone Trade-In Program

How a AT&T Business customer can track the trade-in

AT&T provides a dedicated website where business customers can track their trade-in status. This site enables AT&T Business customers to enter their email address, the phone number of the upgraded device, and the confirmation number received in previous emails.

On the far right of the page, the AT&T promotion that the trade-in qualifies for will be displayed.

If a device is received damaged, there will be notes and pictures available to show the damage. Additionally, this site offers an option to seek help if there are any questions during the process.

Phone Trade In – Find Out What Your Device is Worth and Status – AT&T

For personalized assistance with your AT&T Business device trade-in or to explore the best trade-in promotions for your business, please reach out to me, Curtis Matthews, your dedicated AT&T Business Consultant. I’m here to guide you through the process, ensuring you get the maximum value for your devices. Contact me directly for any inquiries or to start your trade-in today. Thank you for choosing AT&T for your business wireless solutions, and I look forward to assisting you personally