One-Year Manufacturer's Warranty
- 30-Day Replacement: If your device is found defective within the first 30 days, AT&T will replace it with a new one. We’ll overnight a new device along with a return label for the defective device to be sent back to the same department it was purchased from.
- Post-30-Day Service: After the initial 30 days, if defects appear, call 1-800-801-1101 to initiate a warranty claim. You’ll receive a refurbished replacement device with a return label. This new device will carry the remainder of the original warranty period. For example, if your phone develops an issue after 6 months, the replacement will have another 6 months of warranty.
Warranty Limitations:
- Physical Damage: Any physical damage like cracks or water damage will void the warranty.
AT&T Protect Advantage Insurance for Business
- Comprehensive Protection: This insurance goes beyond the manufacturer’s warranty, covering loss, theft, and water damage among other incidents.
- Claims and Services:
- Protect Advantage for Business for 1: For single device coverage, with monthly charges varying by device tier ($14 for Tiers 1 & 2, $17 for Tiers 3 & 4). Includes unlimited claims for accidental damage, loss, theft, and out-of-warranty malfunctions, plus screen repairs and tech support.
- Protect Advantage for Business for 4: Covers up to four devices for $50 per mobile account monthly, offering the same benefits as the single plan but expanded.
- Claim Limits: Unlimited claims with a maximum device value of $3,500 per claim.
Why Choose AT&T’s Protect Advantage?
- Seamless Claims: File claims easily online or over the phone at att.com/myprotectadvantage or by calling 888.562.8662.
- Fast Replacements: Benefit from same-day replacement services, ensuring minimal downtime for your business operations.
- Expert Support: Gain access to AT&T ProTech support for any technical queries or assistance.
- Additional Perks: Unlimited photo and video storage, performance checks, and device optimization services.
Enrollment and Coverage Details:
- Enrollment Period: You must enroll within 30 days of new activation or device upgrade, or during one of AT&T’s open enrollment periods. To enroll or get more information, visit AT&T Protect Advantage for Business (att.com/protectadvantage) or talk to your sales representative.
- Coverage Extent: Insurance is optional but provides peace of mind beyond what the warranty covers.
FAQ
- What does the warranty cover? – Manufacturer defects only, excluding any physical damage.
- How do I file an insurance claim? – Visit att.com/myprotectadvantage or call 888.562.8662 for support.
- Can I protect multiple devices? – Yes, with the Protect Advantage for Business for 4 plan.
For more detailed terms, conditions, and to explore the full benefits of AT&T’s Protect Advantage for Business.
