Unlocking instructions for AT&T smartphones

Step by step procedures on how to unlock an AT&T device

A Guide to Unlocking Your AT&T Device

As your wireless consultant, I’m here to help you unlock the full potential of your AT&T device. Unlocking allows you greater flexibility and control, giving you the freedom to choose the best network for your needs.

Ready to unlock?

Head over to the official AT&T Device Unlock Portal: https://att.com/deviceunlock

This user-friendly portal guides you through the process quickly and easily.

Need a little help?

  • Eligibility check: Unsure if your device qualifies?

    The device may not meet the unlock eligibility criteria, which include:

    • The device has been reported as lost or stolen.
    • There is a pending early termination fee, installment charge, or buyer’s remorse exchange period.
    • No contract is found.
    • The device is prepaid.
    • An unlock code is not available.
  • Process guidance: Navigating the portal can be confusing. Read what is needed below on each screenshot and make sure you have all the information handy. The process will start over if you take too long to enter the information needed. After you enter the mobile number of the device that needs unlocking, the next screen will look like below for business accounts.

Fill out all the information, the section asking for the account password I did not have one so I skipped that part. It is not your FAN password.

The next screen will ask for the IMEI number of the device to be unlocked.

After you enter the IMEI and submit. You will get a request number.


  • The AT&T Device Unlock Portal is the official and secure way to unlock your device.
  • When you’re ready to check the status of your request, use the link in the text or the email you got from AT&T.
  • For specific details and instructions, the portal provides the most up-to-date information.
  • As your wireless consultant, I’m your resource for personalized support and guidance throughout the process.

Unlocking your AT&T device opens doors to greater freedom and choice. 

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