AT&T Business Messaging

AT&T Business Messaging provides organizations the ability to reliably and effectively deliver notifications, alerts and critical communications to mobile workers via text messaging. It confirms that messages have been received, and saves time with preconfigured responses. Recipients have one-touch access to standard replies like Yes, No or Escalate.
The Business Messaging solution also includes The AT&T Business Messenger app, that is available for your smartphone or tablet. Available for both iOS and Android OS. In addition to sending messages from applications (A2P) and/or our web portal (Business Notification Center), the AT&T Business Messenger App provides that capability to collaborate within your team, send & receive messages to individuals (P2P) or Groups. Thanks to this dedicated gateway, AT&T Business Messaging bypasses the normal texting architecture so you can reliably deliver notifications, alerts and other communications using popular paging protocols. You can send messages to as many as 20,000 recipients, and they can be up to 1,000 characters long. That’s six times longer than a tweet!

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Free Smartphones on Next on AT&T

My customer last week ported 15 lines from T-Mobile and wanted to go with the no contract option on AT&T using their existing Samsung S3 phones. I informed the customer the phones would have to be unlocked to work on AT&T network, then I instructed the customer on how to obtain the unlock codes from T-Mobile.
All the phones were going on a 30 Gigabyte Mobile Share Value plan and each Smartphone would cost $15 sharing the 30GB with Unlimited Talk and Messaging.

30GB Mobile Share Value Plan $225
Smartphones on Next or Byod $15 line charge * 15 phones $225
$500 recurring monthly charge.

Now I had another idea for equipment for this customer because unlocked phones work but sometimes you can have issues with messaging and data, if the AT&T settings are not properly entered. Also I wanted this new customer to have equipment that would have a warranty. The Samsung S3 is a great phone but it is an older model, discontinued and I figured out how they can get new phones.

The customer can get a brand new phones on Next with the promotion and still get the same benefit of no contract. The phones were for workers who needed email access and ability to take pictures of job sites. The phones I offered the customer were Android and similar in specs to the Samsung S3 and with that $200 credit for new lines on Next the phones would be free.

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AT&T Rolls Out Self-Branded Android Tablet – Digital Life on Top Tech News

The Trek HD will be available to purchase at starting May 12 and in AT&T stores nationwide on May 15. The purchase price runs as low as $49.99 with a two-year agreement or $10 per month for 20 months with the AT&T Tablet Installment plan. Consumers can add the AT&T Trek HD to a new or existing Mobile Share Value plan for $10 per month.

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My Apple iPhone launch for AT&T business customers experience

This last week has been the most hectic week as B2B AT&T representative because of the iPhone launch. Before the pre order day which was Friday September 12th at 3am Florida time, I was contacting AT&T Mobility Business customers and asking if they wanted to order the new iPhone 6 or 6 Plus. The response was not as enthusiastic as I thought it would be, I assumed the customers would jump at the notion that I was going to be up and placing the orders for them at the launch.

The response I got the most was I am interested but I did not get many commitments on orders. But I did save those customers emails that were interested and a few days before the launch I sent out a email stating the Apple iPhone 6 and 6 Plus was ready to be ordered on Friday and I again asked if they wanted me to place the orders for them at launch. The response I got from calls and emails was overwhelming, I was not prepared for the amount of customers looking to obtain the new iPhone.

My first mistake was sending a email with all the email addresses in BCC which got me all the replies in one long email chain. I tried to make sense of the emails and reply to customers asking the details of the orders. Most emails would state yes order me 3 phones, but which 3 phones, what models, color, Gigabyte size and which number do you want the phones were not in the email replies. Also AT&T has two options for upgrading or adding a new line to the accounts.

The regular 2 year agreements and the Next program are the options for equipment. If you are on the Mobile Share Value Plan then Next was the most cost effective way to upgrade your phone. If you are on an older plan like one with  unlimited data or the older Mobile Share Plans the regular upgrade was the best way to go. Now the regular upgrade only can be done if the line or another line on the account is eligible for an upgrade (the 2 year agreement is done). These details made the ordering of the iPhones even more difficult than it was already.

The AT&T system for placing the orders along with every other wireless carrier system was overloaded so they ran very slow or had to be restarted numerous times before each order would complete, even Apple’s own website crashed that night. Apple had sold 4 million iPhones in one day, a new record, great for Apple but not so great for the customers. Customers wanted more phones only to find out that by noon all the iPhone 6 Plus models were already sold out and on backorder.

Customers were calling me and emailing me at 3am so much it go to the point I had to make the decision not to answer my phone or check my emails until the orders I already had were put in. Now I am writing this post a week later and I finally got my emails done which I know I still probably missed a few because of the BCC thing and my voicemails, I still have not listened to any of my voicemails.

What I learnt from this experience which has been very different from the past when I worked in retail stores. On release date for the stores we may have had 10 devices in stock so after that 10 we were done there were no more until the next shipment, much less hectic. My position now the phones are shipped directly from AT&T warehouses which has thousands of devices and that means I need to be more prepared and let my customers know in advance of what to expect and how we will place the orders. I will email an order form in advance, explain the options of upgrading by the regular way or the Next and advise them on the best option for their plan.


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iPhone 6: Owners Must Adapt To 5 Big Changes

Whether you believe every crazy leak to surface about Apple AAPL +0.24%’s impending iPhone 6, there is one thing we can all acknowledge: iPhones are getting bigger – Much Bigger. The change for Apple is significant, but it will be far more so for long-time iPhone owners used to upgrading their handsets and picking up where they left off. Not this time.

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