|
|
|
|
 |
|
AT&T Returns Policy
AT&T values our relationship with you
and offers a return policy for equipment
and services purchased directly from
AT&T. It may not reflect the policies of
authorized retailers of AT&T.
Equipment
If the equipment you purchased does not
meet your expectations, simply return it
either to a store or by mail within 30
days from the date the equipment was
purchased or shipped.
Equipment returned within 30 days will
be refunded back to the original payment
method (Gift cards and Ring tone cards
are excluded).
Any rebate associated with the returned
equipment will be voided.
A re-stocking fee ($25.00 for
voice-centric devices and $50.00 for
data-centric devices) may be charged for
equipment returned that is damaged or
does not include all components (device,
battery, charger, manual and software).
Equipment received through an insurance
claim cannot be returned or exchanged
under this policy. (Equipment Warranty
rules may apply)
Service Cancellation
You may cancel service within 30 days
from the activation date to avoid the
early termination fee of $175.
You will be responsible for all
applicable usage fees, prorated access
charges, taxes, surcharges or other
charges through the termination date.
If you cancel service within the return
period but do not return the equipment
within the return period or if equipment
is not returned in like-new condition,
you may be charged the full retail price
of the equipment.
If you paid a security deposit, it will
take 1 to 2 billing cycles to process
the return of the security deposit. The
charges for service used on the account
before the service termination date will
be applied against the security deposit.
Equipment Exchanges
You may exchange equipment one time
within the 30 day period.
Warranty Exchanges
Wireless devices carry a one-year
warranty from date of purchase. To make
a warranty claim after the first 30 days
from purchase, call 1-800-801-1011.
GoPhone Pay As You Go Returns
Funds deposited into a GoPhone account
are not refundable or redeemable for
cash or credit, during or after the
30-day return period.
GoPhone Pay As You Go activation fees
are non-refundable.
If a GoPhone starter kit or electronic
refill card is returned and the
activation PIN has been revealed a $25
processing fee will be assessed.
How to Return Equipment:
If equipment you purchased from AT&T
does not meet your expectations, simply
return it to an AT&T retail store within
30 days from the date the equipment was
purchased or shipped.
An original proof of purchase (receipt
or invoice) is required with your
return.
Please remove any confidential,
proprietary or personal information
before returning your equipment. AT&T is
not responsible for any equipment
containing personal information.
Return the equipment (device, battery,
charger, manual and software) in the
manufacturer's original packaging along
with the receipt/invoice.
Equipment must be in like-new condition
with no visible damage.
If you purchased your equipment from
AT&T's wireless website or by phone, you
may ship the equipment to our AT&T
Returns Center at the address below:
AT&T Returns Center
13550 Independence Parkway
Fort Worth, TX 76177
Note:
Retain a copy of the tracking number
from the shipping carrier for your
records
Depending on the reason for the return,
return shipping charges may apply
The return and equipment refund process
will take 1 to 2 billing cycles
Equipment returned within 30 days will
be refunded back to the original payment
method
Equipment returned more than 30 days
from the ship date will not be refunded
or returned to you
If you purchased your equipment from an
authorized retailer of AT&T, follow the
return instructions provided by the
authorized retailer.
If canceling service or exchanging
equipment, you must contact the number
on your invoice to process the
cancellation or exchange.
If you are viewing information on
devices or services, please note:
content reflects instructions for
devices and services purchased from
AT&T.
Some differences may exist for devices
not purchased from AT&T.
 |
|
|
|
|
|
|
