Everything Wireless is what I do!

I am the liason between my clients and everything wireless.

I am looking for a few clients for my mobility management team. My team will analyze your accounts for the best ROI for all your company needs.

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AT&T Rolls Out Self-Branded Android Tablet – Digital Life on Top Tech News

The Trek HD will be available to purchase at ATT.com starting May 12 and in AT&T stores nationwide on May 15. The purchase price runs as low as $49.99 with a two-year agreement or $10 per month for 20 months with the AT&T Tablet Installment plan. Consumers can add the AT&T Trek HD to a new or existing Mobile Share Value plan for $10 per month.

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My Apple iPhone launch for AT&T business customers experience

This last week has been the most hectic week as B2B AT&T representative because of the iPhone launch. Before the pre order day which was Friday September 12th at 3am Florida time, I was contacting AT&T Mobility Business customers and asking if they wanted to order the new iPhone 6 or 6 Plus. The response was not as enthusiastic as I thought it would be, I assumed the customers would jump at the notion that I was going to be up and placing the orders for them at the launch.

The response I got the most was I am interested but I did not get many commitments on orders. But I did save those customers emails that were interested and a few days before the launch I sent out a email stating the Apple iPhone 6 and 6 Plus was ready to be ordered on Friday and I again asked if they wanted me to place the orders for them at launch. The response I got from calls and emails was overwhelming, I was not prepared for the amount of customers looking to obtain the new iPhone.

My first mistake was sending a email with all the email addresses in BCC which got me all the replies in one long email chain. I tried to make sense of the emails and reply to customers asking the details of the orders. Most emails would state yes order me 3 phones, but which 3 phones, what models, color, Gigabyte size and which number do you want the phones were not in the email replies. Also AT&T has two options for upgrading or adding a new line to the accounts.

The regular 2 year agreements and the Next program are the options for equipment. If you are on the Mobile Share Value Plan then Next was the most cost effective way to upgrade your phone. If you are on an older plan like one with  unlimited data or the older Mobile Share Plans the regular upgrade was the best way to go. Now the regular upgrade only can be done if the line or another line on the account is eligible for an upgrade (the 2 year agreement is done). These details made the ordering of the iPhones even more difficult than it was already.

The AT&T system for placing the orders along with every other wireless carrier system was overloaded so they ran very slow or had to be restarted numerous times before each order would complete, even Apple’s own website crashed that night. Apple had sold 4 million iPhones in one day, a new record, great for Apple but not so great for the customers. Customers wanted more phones only to find out that by noon all the iPhone 6 Plus models were already sold out and on backorder.

Customers were calling me and emailing me at 3am so much it go to the point I had to make the decision not to answer my phone or check my emails until the orders I already had were put in. Now I am writing this post a week later and I finally got my emails done which I know I still probably missed a few because of the BCC thing and my voicemails, I still have not listened to any of my voicemails.

What I learnt from this experience which has been very different from the past when I worked in retail stores. On release date for the stores we may have had 10 devices in stock so after that 10 we were done there were no more until the next shipment, much less hectic. My position now the phones are shipped directly from AT&T warehouses which has thousands of devices and that means I need to be more prepared and let my customers know in advance of what to expect and how we will place the orders. I will email an order form in advance, explain the options of upgrading by the regular way or the Next and advise them on the best option for their plan.

 

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iPhone 6: Owners Must Adapt To 5 Big Changes

Whether you believe every crazy leak to surface about Apple AAPL +0.24%’s impending iPhone 6, there is one thing we can all acknowledge: iPhones are getting bigger – Much Bigger. The change for Apple is significant, but it will be far more so for long-time iPhone owners used to upgrading their handsets and picking up where they left off. Not this time.

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Unlock AT&T Phone or Tablet

Unlock your AT&T wireless phone or tablet

AT&T Mobility

AT&T Mobility

You may need to unlock your phone or tablet before it will work on another carrier’s network. Devices purchased from AT&T may be programmed with an IMEI lock that prevents it from operating with other compatible wireless services.
To unlock your wireless device you must meet eligibility requirements.
Important Note
Not all tablets are delivered to you locked. Some tablets are shipped unlocked. Review your device information package to determine if you need to request an unlock code to use your device on another network.

General Eligibility Requirements for unlocking all AT&T wireless devices
AT&T will unlock a device under the following circumstances:

  1. The person requesting the unlock code must be one of the following:
  2. A current AT&T customer
  3. A former AT&T customer who can provide the phone number or account number for the account
  4. The AT&T Mobile Device was designed for use on the AT&T wireless network.
  5. The AT&T Mobile Device has been paid for in full.
  6. The AT&T Mobile Device has not been reported lost or stolen.

You’re allowed the following number of device unlocks:
Current customers are allowed up to five device unlocks per account, per year.
Former customers are allowed a total of five device unlocks per former account.
Additional eligibility requirements to unlock AT&T devices

In addition to the general eligibility requirements, you may need to meet additional requirements based on your Service Commitment (also known as your contract), whether you’re a postpaid or prepaid customer, or if you’re requesting a device unlock due to military deployment.

Request your device unlock
To unlock your phone or tablet to work on another wireless carrier’s network, you must request a device unlock code or instructions from AT&T:

  • Visit att.com/deviceunlock from a tablet or PC to submit your Customer Device Unlock Request.
  • Review the eligibility requirements to unlock your device.
  • At the bottom of the page, select the checkbox and then select Agree to agree to the requirements to unlock your device.
  • Complete the Request a Device Unlock form and select Submit:

AT&T will process your unlock request within 2-5 business days.
To check the status of your request, visit att.com/deviceunlockstatus from a tablet or PC.
If your request is approved, we’ll send the unlock code and/or instructions to unlock your device to the email address entered in your unlock request.
Important Note
If you’re a business customer, call 800.331.0500 to request an unlock code for your business device.

Unlock a phone or tablet with a Service Commitment (postpaid)
In addition to the general eligibility requirements, you must meet the following requirements to unlock a phone or tablet you purchased with a Service Commitment (contract) if you’re a postpaid customer:

  • Your account must be in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).
  • You’ve satisfied all contract obligations, including any Service Commitment associated with the device to be unlocked, in one of the following ways:
  • Fulfillment of the Service Commitment by expiration of any contractual term
  • Payment of any applicable Early Termination Fee

Upgrading to a new device under AT&T standard or early upgrade policies
Important Note
You must wait 14 days after the completion of a device upgrade to submit an unlock request for your previous device.
Unlock a phone or tablet without a Service Commitment (postpaid)
In addition to the general eligibility requirements, you must meet the following requirements to unlock a phone or tablet purchased without a service commitment if you’re a postpaid customer:
Your device has been active on your AT&T account for at least 60 days.
Your account must be in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).

Unlock a prepaid or GoPhone device
In addition to the general eligibility requirements, your device must have been active on your AT&T account for at least 6 months.

Unlock a device due to military deployment
AT&T will unlock any AT&T wireless device for an active and deployed member of the military who meets the following requirements:
You must be a current AT&T customer.
Your account must be in good standing (i.e., it has no past due amount or unpaid balance owed AT&T).
You must provide AT&T with deployment verification. Please see cancel your wireless service due to military deployment for instructions on providing deployment verification.

Important Note
AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

T-Mobile becomes first American carrier to release phone unlocking app

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