SEA Rule 17a-4(f) Compliant ESM

The records required to be maintained and preserved pursuant to SEA Rules 17a-3 and 17a-4 may be immediately produced or reproduced on micrographic media (microfilm or microfiche, or any similar medium) or ESM (any digital storage medium or system) that meet the conditions set forth in SEA Rule 17a-4(f) and may be maintained and preserved for the required time on such media.

Does your business need to get compliant?

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Everything Wireless is what I do!

I am the liaison between my clients and everything wireless and the wireless carriers .

I am looking for a few clients for my mobility management team. My team will analyze your accounts for the best ROI for all your company needs.

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AT&T Rolls Out Self-Branded Android Tablet – Digital Life on Top Tech News

The Trek HD will be available to purchase at starting May 12 and in AT&T stores nationwide on May 15. The purchase price runs as low as $49.99 with a two-year agreement or $10 per month for 20 months with the AT&T Tablet Installment plan. Consumers can add the AT&T Trek HD to a new or existing Mobile Share Value plan for $10 per month.

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My Apple iPhone launch for AT&T business customers experience

This last week has been the most hectic week as B2B AT&T representative because of the iPhone launch. Before the pre order day which was Friday September 12th at 3am Florida time, I was contacting AT&T Mobility Business customers and asking if they wanted to order the new iPhone 6 or 6 Plus. The response was not as enthusiastic as I thought it would be, I assumed the customers would jump at the notion that I was going to be up and placing the orders for them at the launch.

The response I got the most was I am interested but I did not get many commitments on orders. But I did save those customers emails that were interested and a few days before the launch I sent out a email stating the Apple iPhone 6 and 6 Plus was ready to be ordered on Friday and I again asked if they wanted me to place the orders for them at launch. The response I got from calls and emails was overwhelming, I was not prepared for the amount of customers looking to obtain the new iPhone.

My first mistake was sending a email with all the email addresses in BCC which got me all the replies in one long email chain. I tried to make sense of the emails and reply to customers asking the details of the orders. Most emails would state yes order me 3 phones, but which 3 phones, what models, color, Gigabyte size and which number do you want the phones were not in the email replies. Also AT&T has two options for upgrading or adding a new line to the accounts.

The regular 2 year agreements and the Next program are the options for equipment. If you are on the Mobile Share Value Plan then Next was the most cost effective way to upgrade your phone. If you are on an older plan like one with  unlimited data or the older Mobile Share Plans the regular upgrade was the best way to go. Now the regular upgrade only can be done if the line or another line on the account is eligible for an upgrade (the 2 year agreement is done). These details made the ordering of the iPhones even more difficult than it was already.

The AT&T system for placing the orders along with every other wireless carrier system was overloaded so they ran very slow or had to be restarted numerous times before each order would complete, even Apple’s own website crashed that night. Apple had sold 4 million iPhones in one day, a new record, great for Apple but not so great for the customers. Customers wanted more phones only to find out that by noon all the iPhone 6 Plus models were already sold out and on backorder.

Customers were calling me and emailing me at 3am so much it go to the point I had to make the decision not to answer my phone or check my emails until the orders I already had were put in. Now I am writing this post a week later and I finally got my emails done which I know I still probably missed a few because of the BCC thing and my voicemails, I still have not listened to any of my voicemails.

What I learnt from this experience which has been very different from the past when I worked in retail stores. On release date for the stores we may have had 10 devices in stock so after that 10 we were done there were no more until the next shipment, much less hectic. My position now the phones are shipped directly from AT&T warehouses which has thousands of devices and that means I need to be more prepared and let my customers know in advance of what to expect and how we will place the orders. I will email an order form in advance, explain the options of upgrading by the regular way or the Next and advise them on the best option for their plan.


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iPhone 6: Owners Must Adapt To 5 Big Changes

Whether you believe every crazy leak to surface about Apple AAPL +0.24%’s impending iPhone 6, there is one thing we can all acknowledge: iPhones are getting bigger – Much Bigger. The change for Apple is significant, but it will be far more so for long-time iPhone owners used to upgrading their handsets and picking up where they left off. Not this time.

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